INTRODUCTION MANUAL<\/p>\n
CONTENT
\nI. Introduction. 4
\nII. Index of Manuals. 6
\nIII. Procedures for reviewing, suggesting and improving manuals. 6
\nIV. Assistance to the Franchisee. 7
\n4Dreams Training Plan 9
\nV. Confidentiality: The Franchisee and its employees. 10
\nSAW. Fundamental obligations of the Central Franchisor. 14
\nVII. Fundamental obligations of the Franchisee. 16
\nVIII. Contact details with the Headquarters. 19<\/p>\n
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\nI. INTRODUCTION.<\/p>\n
The aim of this Manual is to transmit to franchisees all the knowledge related to the operation of a franchise belonging to the 4Dreams network.
\nThe Manual represents the guide tool and, where appropriate, a reference book to which the franchisee can turn in case of any doubts or unforeseen events in the daily management of their 4Dreams franchise. The Manuals include the contents and teachings transmitted during the initial training period, as well as all those matters that are necessary for the correct management of the business where the franchisee is going to carry out his activity.
\nThe Manuals are structured in different sections to facilitate the best possible organization of access to and management of information.
\nAll the content of each and every one of the sections that make up the Manuals will be mandatory (unless explicitly agreed with the Headquarters), and this is considered essential to maintain the homogeneity of the different franchises as part of a chain, making it easier for the public to identify each of them as part of the whole.
\nThe Manuals will be constantly updated by the Headquarters, incorporating the new procedures and guidelines for action and treatment of our services, so that the franchisee is informed of any change in the operations and processes that make up all the new information. With the development of the business over the weeks, the Central will also disseminate notifications through various means of communication.
\nThe manuals will be duly updated by the Central Franchisor when appropriate. Previously, the Central will notify the relevant updates via email. It will be the responsibility of the different franchisees and the franchisor to pay attention to these changes and to get the entire 4Dreams network on the same page.<\/p>\n
IMPORTANT: All information included in these Manuals belongs to the intellectual property of 4Dreams. The use of the information disclosed for purposes other than the management of the franchise will entitle the Central to take the appropriate legal actions.<\/p>\n
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\nII. INDEX OF MANUALS.<\/p>\n
1. Introduction Manual
\n2. Sales Manual
\n3. Brand Manual
\n4. Operational Manual
\n5. Human Resources Manual
\n6. Marketing Manual
\n7. Economic Manual
\n8. Control Manual<\/p>\n
III. PROCEDURES FOR REVIEWING, SUGGESTING, AND IMPROVING MANUALS.<\/p>\n
Aware of the constant change that the market presents in terms of commercial offer and services to customers, the Central will carry out a continuous adjustment process to improve all these procedures.
\nAll those suggestions from the franchisees of the network will obviously be listened to and studied, in order to offer the best commercial offer and the best services to our customers.
\nThese suggestions must follow the following procedure in order to be studied:
\n– Email to sarah@4dreams.es
\n– Subject: Proposal for improvement Franquiciado______________
\n– Body of the email: Explanation of the improvement to be submitted for study.
\nThe proposals submitted will be studied month by month, once the suitability of the proposal has been analysed.
\nAs the franchise network grows over time, events and meetings with the entire franchisee network will be proposed. Through this type of meeting, the aim is to discuss and publicize the suggestions and approach to improvements of the 4Dreams franchise network.<\/p>\n
IV. FRANCHISEE ASSISTANCE.<\/p>\n
In day-to-day management, the task of the Head Office would consist of maintaining permanent contact with the franchisees, both by telephone and through periodic visits, in order to attend to any suggestions or observations that the franchisee may make, assist them in solving problems, check that all the image and service conditions are being met and advise on the optimisation of results.
\nThe Franchise Assistant is reflected in the figure of the Franchise Controller, a figure that resides in Sarah Pilo herself, and is the most direct and immediate contact that will exist between the Head Office and the franchisee, being its main task to allow the latter to achieve, and even exceed the objectives of sales figures and business figures. keeping intact the style of the 4Dreams network and coordinating its actions in the area of influence.
\nAmong the assistance services from the Head Office to the franchisee, the following stand out:
\n\u2022 Permanent attention: Maintaining permanent contact with the franchisee through the usual means: by telephone and email. By these means, the franchisee will be able to resolve any doubts that arise in the daily operations, solve possible specific contingencies, comment on any relevant information and all similar issues. <\/p>\n
\u2022 Negotiation of Material Suppliers: The Central will be in charge of selecting the best suppliers of services or consumables, based on price, payment times, quality of service and product quality. In this way, the Central will be in charge of negotiating with the suppliers and carrying out the relevant studies of the suppliers to select the ones that leave the best conditions for the franchise network. From there, the main supply (gold and precious metals) will be made in a simple way independently and directly by the franchisee to the Head Office through the fund collection company, so only in the event of an incident or a serious emergency, the franchisee will contact the Franchise Controller.<\/p>\n
\u2022 Updating of the business model: The Head Office will carry out a permanent market study, looking for differentiating elements and updating the business model to adapt perfectly to the market and improve the performance of the 4Dreams network. These improvements in the corporate image, services and products will be communicated to the franchisee via email or telephone, also taking care of the corresponding update of the Business Manuals.<\/p>\n
\u2022 Global marketing: The global marketing campaigns of the Network will be the responsibility of the Central, encompassing the management of social networks, website, online and offline advertising at a global level, etc. However, those marketing campaigns focused on a local area will be the responsibility of the franchisee, although permission and advice must be requested from the Head Office before carrying them out.<\/p>\n
\u2022 Staff training and support in their selection: Staff training prior to the opening of the business unit will be the responsibility of the Head Office, with the franchisee assuming the costs of accommodation, social security and salaries. The costs related to subsequent incorporation and training of personnel will also be assumed by the franchisee, although this type of fact must always be brought to the attention of the Head Office because the business can undergo substantial changes and the Head Office always wishes to protect any new addition to the franchise team.
\n4DREAMS TRAINING PLAN<\/p>\n
The training of the 4Dreams franchisee will have several different parts:
\nPLACE DAYS DESCRIPTION
\nAv.Manoteras n\u00ba38 (Madrid) 1 week Training focusing on the philosophy of 4Dreams, on which the business model is based, negotiation and technical training with laboratory
\nStand (shopping centre) 45 \u2013 60 days Practical training at the stand focusing on purchasing, protocols, operations, IT system and management
\nFranchise stand 7 \u2013 15 days Support in the opening of the franchised business, divided into two times, expenses and costs assumed by 4Dreams<\/p>\n
This training is aimed at the franchisee who must transmit all the knowledge acquired to their employees. It is best that the employees at the 4Dreams franchise stand also acquire the same knowledge.
\nThe specific duration of the training could be shorter if the people to whom the training is aimed have previous experience and\/or learning facilities.
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\nV. CONFIDENTIALITY: THE FRANCHISEE AND ITS EMPLOYEES.<\/p>\n
The franchisee acknowledges that all elements of the franchise system contained in the documents and other media provided by the Head Office are the exclusive property of the franchisee.
\nThe information provided to the franchisee within the framework of these manuals is strictly confidential, since it constitutes the basis for the development of work, assistance and brand dissemination systems developed by 4Dreams and the result of its professional experience and its constant updating: its know-how.
\nFor this reason, confidentiality in the exchange of information between the parties stands as one of the pillars of the contractual relationship that is now being formalised, and imposes the highest requirements of protection against illegitimate disclosures of the same.
\nAll these documents contain privileged information legally protected by what is agreed in the franchise agreement signed by you, as a franchisee, and by the provisions of R.D. 2485 \/ 1998 of November 13 and other applicable legislation. It is absolutely forbidden to copy or disseminate their content by any system. Failure to comply with this legal rule will be a direct cause for termination of the franchise agreement.
\nAny breach of this necessary requirement of mutual confidentiality constitutes a breach of the most basic consideration of good faith which must preside over any business and professional relationship between the parties.
\n\uf0a7 Concept: Any documents, specifications, drafts, demonstrations, texts, photographs, drawings, graphic representations, databases, programs, as well as any data expressed in any tangible or intangible support referring to the Central or
\ndevised by it. In addition, it is also necessary to mention the logos, trademarks, trade names, or other distinctive signs, protected by intellectual or industrial property rights, of which 4Dreams is the legitimate owner.<\/p>\n
\uf0a7 Scope: Confidentiality will extend to all information that by any means becomes available to the franchisee, its administrators, employees or collaborators.<\/p>\n
Legal regime:
\n\uf0a7 The Franchise Manuals are for private and exclusive use and any form of exploitation is expressly prohibited, including any type of total or partial reproduction, editing, distribution, transfer to third parties, public communication and transformation, by means of any type of support and medium, of the referred work, creations and distinctive signs included therein without prior and express authorization from its owners outside the scope of the franchise agreement that you have Subscribed.<\/p>\n
\uf0a7 The franchisee undertakes to adopt adequate physical or technological preventive security measures for the protection of the information provided.<\/p>\n
\uf0a7 Protection against competition: The franchisee undertakes in particular not to disclose or make accessible to 4Dreams’ competitors in whole or in part the information to which it has had access within the framework of these documents, as well as any data related to business planning and strategy.
\nCompetitors will be considered those natural and legal persons who carry out commercial activities in relation to services and products similar to or substitutes for those that make up the commercial offer of 4Dreams.<\/p>\n
\uf0a7 Termination: The termination of the franchise relationship will imply, in any case, the return of the information in the same medium in which it was initially provided.<\/p>\n
\uf0a7 The confidentiality commitment of the information will remain in force after the end of the relationship for an indefinite period.<\/p>\n
\uf0a7 The franchisee acknowledges that all elements of the franchise system contained in the Manuals, in the attached documents, in advertising elements, in commercial methods, administrative and accounting techniques, and private or non-industrial property rights are the property of the Headquarters.<\/p>\n
\uf0a7 The franchisee undertakes not to disclose the know-how in whole or in part to any third party outside the contractual relationship. This obligation is of unlimited duration.<\/p>\n
\uf0a7 The franchisee undertakes to include in the contracts entered into with all personnel related to the management and administration of its franchise a confidentiality clause and personal recognition that any violation of this clause will constitute a crime of disclosure of the secret owned by the Central Franchisor, and all this both during the term of their respective contracts and after their termination.<\/p>\n
These manuals, their annexes, files, supports, extensions and all modifications that may be made over time, are the exclusive property of 4 DREAMS RECYCLING SL (hereinafter, 4Dreams). 4Dreams holds all the Industrial and Intellectual Property rights over this Manual, both text and photos and illustrations that are contained therein, and the total or partial reproduction of this document is strictly forbidden without the express authorization of 4Dreams.
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\nSAW. FUNDAMENTAL OBLIGATIONS OF THE FRANCHISING CENTRE.<\/p>\n
The fundamental obligations of the Franchisor Central are the following:<\/p>\n
\uf0a7 Opening training: 4Dreams is committed to communicating and transmitting to the franchisee the know-how relevant to the smooth running of the business. Likewise, he will also transmit to him any progress or improvement that he considers important for the franchise.
\nThe way to communicate this know-how is through initial and ongoing training, as well as through the delivery of Business Manuals. The training that must be transmitted is indispensable.
\nOnce the opening training is completed, the franchisee will be given the printed manuals.<\/p>\n
\uf0a7 Continuous Training: 4Dreams is committed to communicating and transmitting the improvements of our alliances and services, and all the information, analysis, offers and variants of the sector.
\nThis information will be sent via email.<\/p>\n
\uf0a7 Training support and advice: The Head Office is committed to supporting the new Franchisee from the beginning of their activity, providing them with all the means and knowledge necessary for the success of their business and the improvement of their performance. In this way, the Head Office will be at the disposal of the franchisee to advise them on any incident related to the activity of the franchise. Communication between the parties must be as fluid as possible, in order to enable this success.
\nThe costs of the initial travel and stays are borne by the franchisee, while the necessary materials for training will be borne by the Headquarters.<\/p>\n
\uf0a7 Internal and external communication: The Head Office will always strive to maintain adequate communication, both internally (with its franchisees) and externally (detecting new needs in the market). The means of carrying out such communication will be:<\/p>\n
o Via email:
\n\uf0a7 Operational incidents: sarah@4dreams.es
\n\uf0a7 Suggestions for improvement communications: sarah@4dreams.es<\/p>\n
o By telephone:
\n\uf0a7 Operational incidents: Sarah Pilo Tel.: +34 658 44 31 10<\/p>\n
\uf0a7 Suppliers\/creditors: the Central is committed to looking for suppliers that offer the best services and conditions that they can provide us, with special emphasis on suppliers with the most competitive prices, value of the product\/service, good payment conditions and the like.<\/p>\n
\uf0a7 Exclusivity zone: The Head Office undertakes to respect the exclusivity zone contractually assigned to the franchisee. This means that it will not grant any more franchises in this area, nor will it launch its own establishments or stands there.<\/p>\n
\uf0a7 Financial aspects: At the financial level, the Head Office undertakes to inform the franchisee of the possible investments that they will have to face both for the start-up and for its normal subsequent operation.
\nLogically, the Head Office will state that this information is indicative, given the impossibility of determining an exact amount and, therefore, the franchisee will join the network under its own responsibility.<\/p>\n
VII. FUNDAMENTAL OBLIGATIONS OF THE FRANCHISEE.<\/p>\n
The fundamental obligations of the franchisee are described below:
\n\uf0a7 Know-how: The franchisee will scrupulously respect the instructions and guidelines received by 4Dreams for the proper running of the business. To do this, they will have the initial training, all the support they have on a permanent basis, and the Business Manuals.
\nIn addition, the franchisee will respect the confidentiality of the information and procedures of the Headquarters, so they will not transmit it to third parties for their own benefit. Likewise, it will inform the Central Office of any improper use that it detects in its information.<\/p>\n
\uf0a7 Opening training: The franchisee undertakes to attend, himself and his staff (if any), at the place and at the time designated by the Head Office during the time of said training. <\/p>\n
\uf0a7 Continuous Training: The franchisee will follow, himself and his staff, the necessary refresher courses that are organized by the Head Office on a regular basis.<\/p>\n
\uf0a7 Use of the trademark: You agree not to use any different trade name or trademark in relation to services that you will market.
\nIn any case, the franchisee will abide, with regard to modifications to advertising material, printed matter, correspondence paper, invoices and similar material, to the rules issued by the Central in the interest of the network, dissemination of the service and protection of the image.
\nThe franchisee undertakes to notify the franchisor of any possible case of intrusion or improper use of the trademark or logo that it detects or becomes aware of by third parties.
\nIn addition, they must be up to date with all the obligations with the business’s stakeholders: Treasury, Social Security, suppliers, customers, etc.<\/p>\n
\uf0a7 Commercial offer: The Head Office has the right to modify the services available to the franchisee, if it deems it appropriate, to better cover the needs detected in the franchisee and to place its franchisees in a better competitive position. Thus, they have the obligation to comply with these modifications.
\nIt is forbidden to add services not authorised by the Centre, unless expressly authorised by the latter.<\/p>\n
\uf0a7 Franchise communication: The franchisee will keep 4Dreams permanently informed of the progress of the business, by constantly communicating all relevant information, as well as that relating to accounting matters.
\nExternally, the franchisee will follow the guidelines indicated by 4Dreams for the execution of actions aimed at publicizing the services of its activity.<\/p>\n
\uf0a7 Materials: The franchisee agrees to use and preserve the materials, software and work tools in accordance with the guidelines of the Central, the law, good faith and commercial uses and customs.<\/p>\n
\uf0a7 Legislation: The franchisee undertakes to strictly observe the laws, regulations and decrees, as well as those concerning information, and consumer and user protection.
\nThe franchisee will keep or cause to be kept correctly, taking care to manage and operate his business in such a way that it does not present risks of this nature.
\nThe franchisee may not assign, sell, subrogate, donate or transfer its rights and obligations without the express consent of the Headquarters, this being a fundamental point for the possible unilateral resolution.<\/p>\n
\uf0a7 Financial aspects: the financial obligations of a franchisee are as follows:<\/p>\n
o Entrance fee: The franchisee must pay the full amount of the Entry Fee to the Central Franchisor before the start of the activity. <\/p>\n
o Sales: The franchisee must send the gold that has passed the custody period corresponding to the country’s regulations to the headquarters, in order to centralize sales and thus obtain the margin corresponding to the purchases made from customers. <\/p>\n
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\nVIII. CONTACT DETAILS WITH THE HEADQUARTERS.<\/p>\n
As a contact person at the Franchisor Central for general issues:
\n\uf0a7 Name: Sarah Pilo
\n\uf0a7 Phone: +34 658 44 31 10
\n\uf0a7 E-mail: sarah@4dreams.es<\/p>\n
Subsequently, contacts will be provided for the most common topics of daily operations, etc.
\n\u2003<\/p>\n
All the information included in these Manuals belongs to the intellectual property of 4Dreams and has been prepared by PGS GROUP under the guidelines and guidelines of the Central Franchisor. The use of the information disclosed for purposes other than the management of the franchise will entitle the Central to take the appropriate legal actions.<\/p>\n","protected":false},"excerpt":{"rendered":"
INTRODUCTION MANUAL CONTENT I. Introduction. 4 II. Index of Manuals. 6 III. Procedures for reviewing, suggesting and improving manuals. 6 IV. Assistance to the Franchisee. 7 4Dreams Training Plan 9 V. Confidentiality: The Franchisee and its employees. 10 SAW. Fundamental obligations of the Central Franchisor. 14 VII. Fundamental obligations of the Franchisee. 16 VIII. Contact […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"centros_4d":[],"class_list":["post-373471","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/pages\/373471","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/comments?post=373471"}],"version-history":[{"count":1,"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/pages\/373471\/revisions"}],"predecessor-version":[{"id":373473,"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/pages\/373471\/revisions\/373473"}],"wp:attachment":[{"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/media?parent=373471"}],"wp:term":[{"taxonomy":"centros_4d","embeddable":true,"href":"https:\/\/4dreams.es\/en\/wp-json\/wp\/v2\/centros_4d?post=373471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}